Contact Us

Contact Us:
customerservice (at) bittersweetbeads (dot) com

Custom Orders:
maryann (at) bittersweetbeads (dot) com

Linking:
links (at) bittersweetbeads (dot) com

Returns, Exchanges, or Repairs may be shipped to:
Bittersweet Beads
4309 N. Richmond St., #1N
Chicago, IL 60618

Frequently Asked Questions

Q. I love that piece of jewelry! Can you make it in a different length or size?
A. Yes, most of the time! Please email maryann (at) bittersweetbeads (dot) com to make your request
before you place your order.

Q. Can I still order an item that is out of stock?
A. Maybe, please ask! If an item that you wish to order is out of stock, please send us an email to inquire
about the possibility of making another one like it, or something similar.

Q. When trying to checkout, I received an error message that says to contact the site administrator.
What's going on?
A. Error messages sometimes appear if you use your BACK browser button while filling your cart
and/or during the checkout process. We suggest that you close out of the site and return. Place your
order again, making sure you don't use your BACK browser button. (We apologize for this technical glitch!)

Q. Do you offer Gift Certificates?
A. Yes! Gift Certificates are now available! Please click here!.